Location : Home > Product > Agent > FCS



FCS Computer Systems is leading hospitality business applications and development companies in the world. FCS is providing comprehensive solutions to more than 3000 hotels in 32 countries. FCS area of hospitality expertise includes a complete suite of systems which include billing application for various items beside calls, interface systems to PABX and PMS, voice messaging, sophisticated call center solutions for guest and staff job request management, operation & assets management, IP-based converged telephony application, web-based integrated unified messaging portals, over 30 mobility interface to a wide variety of handheld devices that are available worldwide with a host of other applications which serve the large diversity of hospitality clientele in today’s world.

WinSuite :

WinSuite is a Windows based call charge and billing system that manages the costs of telephony and service usage in a Hospital. Another important function of Winsuite is a stable and accurate billing solution for the Hospital with multiple HIS and PABX interfaces.

Patient communications services are also automated with WinSuite. Telephone lines are unbarred upon admission and barred upon discharge. Call charges are posted directly into the patient's bill. Winsuite combines flexibility with ease-of-use in an integrated package that has universal application. This makes Billing Services a logical choice for Hospitals.

Download the Feature Sheet

WinVoice :

WinVoice is a powerful suite of application tools, designed to serve, service, monitor and manage your hotel and your guests’ telecommunications needs, including Voice MailAuto Wake-upGroup Wake-upNo answer alertMini bar postingRoom status update function.

Download the Feature Sheet

e-Connect :

FCS e-Connect is an automated guest request dispatch system that enables hoteliers to offer guests a one-touch hassle-free service request facility. Guests only need to touch ONE button on their room phone to make any type of service request. e-Connect is a Web-based solution, so the location of the hotel’s call center and its agents is no longer an issue. Each call is delivered immediately to the next available call center agent, where requests are created and can be tracked until completion. e-Connect enables the ultimate in guest satisfaction through efficient services, and also serves as a work order management system for hotel staff across all departments.

Download the Feature Sheet

e-Engineering :

e-Engineering enable hotel to meet specific issue head on – maximizing productivity while controlling costs. You get the essential tools to ensure project management checklist, increase multiple takes flexibility, simplify the process of the working with building contractors, coordinate project management more efficiently, better manage inbound and outbound activity, and utilize resources more effectively. More than 3000 hotels rely on FCS e-Engineer to gain competitive differentiation in the marketplace.  


Download the Feature Sheet

i-Service :

Application designed for IP Phone also is worldwide hotel designated system, integration PMSIP-PBXPOSInternetGuest serviceNewsSMS system, i-Service is use IP-Phone’s monitor to transfer information in order to service customer by multimedia, reach guest requirement via cordial and comfortable also precise and correct.

Download the Feature Sheet

WinExpress :

WinExpress is a simplify call charge and billing system that manages the costs of telephony and service usage in a Hospital.

Download the Feature Sheet